A strong and skilled workforce is a critical resource at the top of every community health center’s needs list. Health centers across the Dakotas are fully engaged in long-term strategies to secure a primary care workforce that meets the needs of their centers, their communities and their patients.

Recruiting and retaining providers and staff at all levels is a persistent and often times formidable challenge. As a result, health centers are developing innovative programs and providing competitive benefits to build and maintain a diverse workforce equipped to serve rural, uninsured and underserved populations.

CHAD works closely with CHCs to implement policies, processes and best practices that address various aspects of human resource management, including recruiting, hiring, training, employee benefits and retention. CHAD also provides tools and resources for helping CHCs capitalize on strategic marketing opportunities to achieve their workforce recruitment goals.

Additional human resource and workforce development support areas include:

• FTCA guidelines
• Risk management and compliance
• Sexual harassment
• Conflict management
• Diversity
• Employment law

• FMLA and ADA
• Employee handbooks
• Leadership development
• State and federal law updates
• Recruitment and retention best practices
• Job announcements for CHC career

Shelly Hegerle 
Human Resources Manager 
[email protected]