FebruaryPatient Portal Optimization Peer Learning Series - Patient and Staff Feedback
In this final session, the group discussed how to gather patient and staff feedback regarding the use of the patient portal and how to use the feedback collected to improve the patient experience. Participants heard from their peers on some of the challenges patients have for accessing their health data and explored ways to enhance patient communication. Click here for recording. Psychosis in Primary Care Clinics This webinar, presented by Dr. Andrew McLean, provided an overview and discussion of common diagnoses that manifest in psychotic symptoms. Participants learned to identify common etiologies of psychosis in primary care and define common benefits and risks of antipsychotic medication. Dr. McLean described management strategies of psychosis and include evaluation and treatment options. Click here for recording. Health Equity Transformation - Introduction to Implicit Bias, Inequities in Health and Approaches to Address these Topics Participants were introduced to concepts and practical skills they can apply in their environment when focused on bias and inequities in health care. Speakers engaged participants through open dialogue as they prepared to incorporate key concepts presented in the upcoming training series. Additional resources shared: video | Harvard’s Implicit Association Test Patients First Virtual Learning Collaborative - Session 3 ![]() JanuaryPatients First Virtual Learning Collaborative - Session 2 Click here for recording. ![]() DecemberData Aggregation and Analytics System and Population Health Management Review The Great Plains Health Data Network (GPHDN) hosted a webinar to provide an overview of the Data Aggregation and Analytics System (DAAS) and the process used to determine the recommended population health management (PMH) vendor. This webinar provided a platform for a general discussion on the PMH vendor and gave health centers the necessary information to make a final decision. Click here for the recorded webinar. NOVEMBERPatient Portal Optimization Peer Learning Series - Patient Portal Training Recommendations
During the third session, participants learned how to develop training materials for staff on portal functionality and how to explain the benefits of the portal to patients. This session provided simple, clear talking points and instructions for the patient portal that staff can review with the patient. Uniform Data System Web-Based Trainings These web-based trainings provided assistance for navigating and preparing the 2020 UDS report. The first two sessions allowed participants to gain an understanding of the UDS tables and forms, learn about new measures and requirements, and learn tips for success in completing your report. The final session provided an opportunity for Q&A. Click here to access materials and recordings. OCTOBER
Patient Portal Optimization Peer Learning Series - Patient Portal Functionality This session discussed the features of the patient portal available and the impact they can have on the organization. Participants learned how to how to increase the functionality and heard considerations when it comes to the policies and procedures in the health centers. Click here for recording. Patients First Virtual Learning Collaborative - Session 1 CHAD 2019 UDS Data Books Presentation
CHAD staff presented a comprehensive overview of the 2019 CHAD and Great Plains Health Data Network (GPHDN) Data Books, providing an overview of the data and graphs that demonstrate trends and comparisons in patient demographics, payor mixes, clinical measures, financial measures, and provider productivity.
Click here for recording and CHAD Data Book. (password required). Numbing the Pain: Implementing Seeking Safety for Trauma and/or Substance Abuse Treatment Series Presented by Treatment Innovations, this virtual training series covered background on trauma and substance abuse, including rates, presentation, models and stages of treatment, and clinical challenges. Participants learned steps to implementing Seeking Safety, including an overview, demonstration of the model, adaptation to various populations (e.g., adolescents, individuals with serious and persistent mental illness, veterans), frequently asked questions, fidelity monitoring, and clinician training. Assessment tools and community resources were also described. Please reach out to Robin Landwehr for resources. Virtual Kickoff Training - Getting Started with PRAPARE In this kickoff training to the Patients First: How Health Centers Can Identify Socioeconomic Needs and Implement PRAPARE Learning Collaborative, participants received an orientation to the PRAPARE Academy and readiness assessments. The speakers shared tips, tools, and tricks for beginning and sustaining data collection on social determinants of health (SDOH). Click here for recording. September
Patient Portal Optimization Peer Learning Series - Patient Portal Optimization In this first session, Jillian Maccini of HITEQ educated on the benefits of and how to optimize the patient portal. The patient portal can be used to increase patient engagement, align and assist with other organizational goals, and improve communication with patients. This session also provided ways to incorporate portal use into the health center workflows. ![]() Supervisor Leadership Training Webinar Series
Presented by Ann Hogan Consulting, the Supervisor Leadership Academy, comprised of six webinars, focused on leadership style, cohesive teams, critical conversations, retention, recognition, and employment law. Please reach out to Shelly Hegerle for resources.
![]() AUGUST
Strengthening your COVID Response
In this highly interactive virtual meeting, participants explored highs and lows of the last four months, and how we can apply our hard-won new knowledge to be more prepared for what lies ahead. We assessed readiness for future pandemic waves, did some scenario planning, heard a bit of what other health centers are doing during these times, and shared some tools that will help you prepare for an uncertain fall/winter/spring regarding staffing, safety, testing, and more.
Click here for powerpoint
Data-titude: Using Data to Transform Healthcare CURIS Consulting delivered an overview of how the use of a data aggregation and analytic system (DAAS) can support collaborative quality improvement and payment reform efforts in a network environment. This training identified elements to consider when selecting a population health tool along with the risk and return on investment with population health management. The presenter also provided insight into how the data collected via a DAAS can provide future service opportunities for the network. Click here for recording JULY
Utilizing Telehealth Technologies to Improve Screening for SUDs, Behavioral Health, and Chronic Disease Management - Part 2
In the second session, presenters provided examples of how telehealth technologies can be used to simplify and streamline procedures like handoffs, referrals, case reviews, and other critical parts of an integrated care program.
Click here for recording
Utilizing Telehealth Technologies to Improve Screening for SUDs, Behavioral Health, and Chronic Disease Management - Part 1 The first session focused on integrated behavioral health care as a service. It included an overview of the spectrum of integrated care services and a discussion of ways to improve screening, referral rates, efficiency, and effectiveness of these vital programs. Click here for recording JUNEUsing the PrEP Action Kit in Clinical Practice The National LGBT Health Education Center, a program of The Fenway Institute, provided a train-the-trainer session on June 17th, 2020 on how to use its newly revised PrEP Detailing Kit and Readiness Assessment tools. These clinical resources will help providers incorporate PrEP into their practices, including helpful resources such as tips on taking a comprehensive
sexual history, frequently asked questions about PrEP and a pocket card about PrEP prescribing and monitoring. Sessions covered basics and case scenarios for PrEP and empower clinicians to train their teams on how to use the PrEP Detailing Kit to make fast and well-informed decisions about PrEP management and care. Click here for recording and resources ![]() Creating a Financial Emergency Response Plan Capitol Link Consulting held a second webinar, Creating a Financial Emergency Plan, on Thursday, June 11. Amy outlined a 10-step process to create a comprehensive financial emergency response plan (FERP). With health centers losing between 40% to 70% of patient revenues, the need for a plan is urgent. Among the key takeaways from this webinar, participants identified areas of opportunity within current processes and gained an Excel FERP tool.
Click here for recording and resources ![]() MAYThe COVID Funding Dance Webinar This was the first of two webinars presented by Capital Link Consulting in partnership with CHAD. The presenter addressed the many questions regarding the use of funds, how to anticipate spending with many unknowns, and ways to be prepared to provide clear documentation of the use of funds. Click here for recording and resources ![]() APRILTelehealth Office Hours Session Click here for recording ![]()
Click here for recording and resources Billing and Coding for Telehealth Services Click here for slide deck JANUARY2020 Great Plains Data Network The Summit and Strategic Planning Meeting for the Great Plains Health Data Network (GPHDN) in Rapid City, South Dakota featured various national presenters who shared their health center controlled networks (HCCN) success stories and lessons learned along with ways an HCCN can assist Community Health Centers (CHCs) advance their Health Information Technology (HIT) initiatives. Summit topics focused on the GPHDN goals including patient engagement, provider satisfaction, data sharing, data analysis, data-enhanced value, and network and data security. The strategic planning meeting followed on Wednesday and Thursday, January 15-16. The facilitator-led strategic planning session was an open discussion amongst the GPHDN leaders from the participating health centers and GPHDN staff. The discussion was used to align priorities, identify and allocate needed resources, and develop the goals for the next three years for the network. NOVEMBERLet's Talk Rural Health In recognition of National Rural Health Day (November 21), CHAD hosted a policy conversation on rural health care in the Dakotas. This interactive discussion was an opportunity to pause from our everyday work of seeing patients to ask some of the bigger questions about how we can work together to make a long-term difference in our rural communities. The discussion touched on:
Click here for recording OCTOBER2019 Fall Quality Conference This year’s theme was, NEXT LEVEL INTEGRATION: Building on the Foundation of Care. The conference kicked off with a focus on social determinants of health (SDoH), or the ways we can support patients where they live, work, learn and play. After the keynote participants broke out into four interactive, workshop-oriented tracks: advanced care coordination, leadership, patient services, and behavioral health. This conference provided continuing education opportunities and included hands-on training and evidence-based practices, building on skills learned at the CHAD Annual Members Conference. JULYStrategies for Effect Pain Management Webinar Series Measuring and Celebrating Successes: Optimizing Team Structures and Building High-Functioning Teams - July 22 This webinar will provide an overview of fundamental concepts of team science, which, when effectively implemented, may lead to positive impacts among patients, team members, and organizations as a whole. Specific attention will be given to challenges and potential solutions to common problems associated with effective operation of team-based initiatives. These include, and are not limited to, workflow, screening, access concerns, and psychological safety. Participants will learn about the importance of maximizing individual team-member strengths to achieve successes that are mutually defined and celebrated. Learning Objectives:
![]() JUNEBilling and Coding Webinars Dental and Oral Health: Understanding the Basics for Documentation, Billing and Coding - June 28 Click here for recording Patient Services Webinar Part IV: Navigating Patient Confidentiality Requirements - June 27 Discussion Points:
Click here for recording Patient Services Webinar Part III: Supporting Health Center Transformation with Social Determinants of Health - June 20 The third session in the patient services webinar series will take a deeper dive into understanding how and why health centers should consider Social Determinants of Health (SDoH) when treating patients. Michelle Jester from the National Association of Community Health Centers (NACHC) will provide tips on recognizing and responding to sensitive scenarios. Discussion Points:
Click here for recording Patient Services Webinar Part II: Let's Talk Money. How to Ask for Payment - June 13 Discussion Points:
Click here for recording PCMH Webinar Series Patient Satisfaction vs Patient Engagement - June 12
Click here for recording Patient Services Webinar Part I: Tips To Improve the Staff and Patient Experience - June 6 Discussion Points:
Click here for recording MAYStrategies for Effect Pain Management Webinar Series Effective Pain Management: Application to the Continuum of Addiction - May 30 Learning Objectives:
Click here for recording 2019 CHAD Members' Conference The CHAD Members' Conference set sail as we charted the course for success at the 2019 annual conference. Every year, CHAD draws community health center professionals and leaders together for education and networking opportunities. Health center staff from executives to administrators, and from clinicians to board members from all over the Dakotas assembled to learn from experts and each other. This year’s gathering featured Dr. Rishi Manchanda and his groundbreaking Upstreamist approach to primary care, exploring Clinically Integrated Network development, and bold and innovative strategies for tackling workforce engagement and development. In addition, the conference included essential networking opportunities with an evening social and peer-to-peer roundtable discussions. Billing & Coding Training Series Denial Management - May 3 Click here for recording PCMH Webinar Series Empanelment and Risk Stratification - May 1
Click here for recording APRILInnovative Marketing Strategies Webinar Series Exploring the Fundamentals of Traditional vs Non-traditional Marketing - April 25 Click here for recording Data Management Webinar Series SD Dashboard - April 16 Click here for recording Billing & Coding Training Series Coding and Documentation Recommendations for Primary Care - April 5 Click here for recording Clinically Integrated Network Exploration Webinar Series February 5, March 5 & April 2 Governance and Equity - April 2 Click here for recording MARCHData Management Webinar Series ND Compass - March 29 Click here for recording Strategies for Effect Pain Management Webinar Series Effective Pain Management: An Overview - March 26 Learning Objectives:
Click here for recording PCMH Webinar Series Access Part II - March 25
Click here for recording Billing & Coding Training Series Team Based Approach to Value Based Health Care - March 22 Objectives:
Click here for recording PCMH Webinar Series Quality Improvement - March 13
Innovative Marketing Strategies Webinar Series Diving Deep into Digital Marketing Channels - March 12 Click here for recording Clinically Integrated Network Exploration Webinar Series Legal and Operational Requirements of Clinically Integrated Networks - March 5 Click here for recording FEBRUARYBilling & Coding Training Series Compliance Effectiveness to Drive Operational Excellence - February 28
Click here for recording
Data Management Webinar Series UDS Mapper - February 20 Click here for recording PCMH Webinar Series Quality Improvement - February 13 Over the past year, we have discussed process improvement methodologies and critical quality improvement metrics. During this webinar, we will focus on how to use your HRSA Compliant QI plan to drive your PCMH efforts. Participants will learn:
Click here for recording Strengthening Your Health Center Brand - February 12 This session will feature strategies and best practices for strengthening and managing your health center brand. We’ll cover steps to establishing a brand, nurturing that brand and responding to challenges that can impact the branding process. We’ll also explore traditional and non-traditional marketing channels and how each can be employed to successfully brand and promote your health center. Click here for recording Clinically Integrated Network Exploration Webinar Series Kickoff to Clinical Integration Exploration - February 5 In this session, Starling Advisors will provide an overview of the clinical integration exploration process, including project goals and objectives, timeline, deliverables and participation expectations. Starling will describe the data gathering and analysis process, vet assumptions regarding key data points, describe the final deliverables and address any member questions. This session is meant to be discussion based and member input is encouraged. Input at this initial stage is key to a successful process. Click here for recording JANUARY Addiction Medicine Training The Addiction Medicine Training was designed to expand your health center’s delivery of addiction medicine services. Day 1 of the training featured a deep dive session focused on implementing office-based opioid treatment programs, including waiver qualifying requirements for providers and existing staff. The training provided the required eight hours needed for physicians, physician assistants and nurse practitioners to obtain the waiver to prescribe buprenorphine for office-based treatment of opioid use disorders. Day 2 covered the integration of addiction medicine into primary care and behavioral health services, including medication management, psychosocial supports and telehealth. The opioid treatment and waiver training on Day 1 was presented by the American Society of Addiction Medicine. The integrated addiction services training on Day 2 was presented by Cherokee Health Systems. Dr. Suzanne Bailey, who presented at CHAD’s Fall Quality Conference in September 2018, along with her colleague, Dr. Mark McGrail. PCMH Webinar Series Staff Engagement - January 9
Click here for recording NOVEMBERHITEQ Webinar Series Incorporating Emerging Technologies to Support Data Analysis Innovation and Impact - Nov 5 Click here for recording OCTOBERHITEQ Webinar Series Implementing Effective Processes to Enhance Data Analytics and Optimize Care - October 29 Click here for recording Billing & Coding Training Series Coding and Documentation for Behavioral Health Services - October 17 Click here for recording Health Information Technology Webinar Series Building Data Strategies and Teams to Maximize Care Delivery and Outcomes Click here for recording Innovative Marketing Strategies October 10, 2018 The innovative marketing workshop was designed to explore the fundamentals and strategies for branding and promoting your health center, recruiting and retaining workforce, and growing and engaging your patient base. We discussed ways to create and execute winning marketing strategies, build and promote effective enabling services, and position your health center for successful workforce recruitment. The challenges and opportunities facing this year’s open enrollment period was discussed. SEPTEMBERCHAD Fall Quality Conference CHAD Fall Quality Conference was a two-part training focused on the delivery of integrated health care with deep dive sessions aimed at developing and optimizing interdisciplinary teams to support and enhance care coordination and integrating behavioral health into primary care to expand services and improve health outcomes. Billing & Coding Training Series Coding and Documentation for Preventive Services - September 18 Click here for recording AUGUSTBilling & Coding Training Series Coding and Documentation for Evaluation and Management Services - August 23 Click here for recording JULYBilling & Coding Training Series Coding for Minor Procedures and Defining the Global Surgical Package - July 26 Click here for recording Integrating Behavioral Health Primary Care Webinar Series Financing the Integrated Care Model - July 25 Click here for recording JUNEBilling & Coding Training Series Documentation for Compliance, Revenue Capture and Quality - June 26 Click here for recording Integrating Behavioral Health Primary Care Webinar Series Integrated Care Operations - June 27 Click here for slide deck MAYIntegrating Behavioral Health Primary Care Webinar Series Introduction to the Integrated Care Clinical Model - May 30 Click here for recording and slide deck. 340B Beyond the Basics Matt Atkins and Jeff Askey with Draffin and Tucker, LLP presented an educational 340B Beyond the Basics workshop May 2-3 in West Fargo, ND, following the CHAD Members Conference. The presentation began with an overview of the 340B program and an introduction to terminology and basic compliance requirements. The remainder of Day 1 was spent diving into topics such as inventory tracking methods, split-billing software, and contract pharmacy relationships. Day 2 focused on HRSA and self-audits, sharing best practices, and tools and resources available to CHCs. Common HRSA audit findings and compliance issues were also covered. A peer-to-peer roundtable wrapped up the training, allowing participants to discuss challenges and gain peer perspectives on practical solutions. 2018 CHAD Members Conference The theme for this year’s CHAD Members Conference related to population health management and improving health outcomes in primary care through partnerships with public health, consideration of the impact of social determinants of health, integration of care models, and improved team-based leadership at the health center level. The conference also covered such topics as trauma impacts on health outcomes, health center advocacy, behavioral health, and effective team leadership. Peer-to-peer learning opportunities were held for the operations, finance and clinical quality network teams, as well as panel discussions by CHC members and state officials discussing best practices in population health management and behavioral health integration. APRILLet’s Crack the Code FQHC Billing and Coding Training CHAD and the Health Center Association of Nebraska hosted a two-day training to take a deep dive into FQHC billing and coding fundamentals, practices and documentation. Shellie Sulzberger, LPN, CPC, ICDCT-CM, and co-founder of Coding and Compliance Initiative, Inc., presented the training and covered such topics as payer guidelines, appropriate documentation and coding best practices. Attendees had an opportunity to network with peers and share best practices and challenges. The training concluded with a Learning Lab in which the presenter evaluated provider documentation and corresponding billing examples submitted by health center staff. JUNE - 2017340B from A to Z This training covered 340B Fundamentals, including the final ruling from HRSA, which became effective May 22, 2017. Presented by: Sue Veer, Carolina Health Centers Click here for recording and slide deck MARCH - 2017ECQIP Members with IHI meeting Click here for slide deck (this is password protected) |