JUNE 

Patient Services Webinar
June 6, 13, 20, 27
Webinar

Part IV:  Navigating Patient Confidentiality Requirements - June 27

In the fourth and final webinar in the series, presenters Molly Evans and Dianne Pledgie of Feldesman Tucker Leifer Fidell LLP will focus on the intricacies of federal regulations including HIPPA Compliance and 42 CFR. Evans and Pledgie will also discuss how front end staff should handle receiving a subpoena or other legal requests for medical records. 

Discussion Points:

  • Legalities of Subpoena, etc.
  • HIPPA Compliance
  • Explanation and implementation of 42 CFR

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Patient Services Webinar
June 6, 13, 20, 27
Webinar

Part III: Supporting Health Center Transformation with Social Determinants of Health - June 20

The third session in the patient services webinar series will take a deeper dive into understanding how and why health centers should consider Social Determinants of Health (SDoH) when treating patients. Michelle Jester from the National Association of Community Health Centers (NACHC) will provide tips on recognizing and responding to sensitive scenarios. 

Discussion Points:

  • Overview of Health Insurance
    • Discuss the different types of health insurance
    • How to check and verify eligibility
    • Overview of the Sliding Fee Program
  • Best practices to ask patients for payment e.g., copays, sliding fee, etc.
  • Overview of the coding process and how accurate coding impacts revenue cycle

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Patient Services Webinar
June 6, 13, 20, 27
Webinar

Part II: Let's Talk Money. How to Ask for Payment - June 13
In part two of the patient services training series, Shellie Sulzberger of Coding and Compliance Initiatives, Inc. will explain the important role this position has in ensuring an accurate and smooth billing process. Ms. Sulzberger will address best practices for collecting the correct demographic and billing information, understanding patients’ insurance information, and asking for payments.

Discussion Points:

  • Overview of Health Insurance
  • Discuss the different types of health insurance
  • How to check and verify eligibility
  • Overview of the Sliding Fee Program
  • Best practices to ask patients for payment e.g., copays, sliding fee, etc.
  • Overview of the coding process and how accurate coding impacts revenue cycle

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PCMH Webinar Series
January 9, February 13, March 13, March 25, May 1 & June 12
Webinar

Patient Satisfaction vs Patient Engagement - June 12
PCMH recognition requirements are focused on creating processes and data, but the true transformation occurs when we are successful in engaging our patients. Many practices confuse patient engagement for patient satisfaction, when in fact, they are two fundamentally different concepts. In this webinar, participants will learn:

  • The difference between patient satisfaction and patient engagement.
  • Strategies to create more meaningful patient satisfaction and patient engagement programs.
  • Opportunities to employ patient engagement strategies throughout your PCMH transformation.

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Patient Services Webinar
June 6, 13, 20, 27
Webinar

Part I: Tips To Improve the Staff and Patient Experience - June 6
To kick off the series, April Lewis from the National Association of Community Health Centers (NACHC) will focus on enhancing customer service skills to improve the overall experience for both patients and staff. Ms. Lewis will also discuss how the patient services role fits within the mission and workflow at FQHCs.

Discussion Points:

  • The critical role staff have to fulfill the mission of FQHCs
  • Best practices for the team-based care model
  • Effective communication
  • De-escalation of patient complaints/angry patients and explanation of strategies such as Service Recovery and the AIDET communication framework

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MAY

Strategies for Effect Pain Management Webinar Series
March 26, May 30, July 22
Webinar

Effective Pain Management: Application to the Continuum of Addiction - May 30
This webinar will serve as a follow-up to Effective Pain Management Part 1. Participants will learn common concerns described by individuals who fall across the continuum of addiction. Specific attention will be given to ways to provide psychoeducation to patients about their brains’ abilities to adapt to the effects of long-term substance use. Participants will have an opportunity to discuss case examples of ways chronic pain management strategies have been applied to patients who are experiencing addiction.

Learning Objectives:

  • Increase familiarity with the neurological changes that occur following long-term substance misuse
  • Discuss two pain management strategies that are specific to individuals who fall along the continuum of addiction
  • Problem-solve two ways to engage individuals who are experiencing addiction in self-management of chronic pain

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2019 CHAD Members' Conference
May 7-8, 2019
Radisson Hotel
Fargo, ND

The CHAD Members' Conference set sail as we charted the course for success at the 2019 annual conference.  Every year, CHAD draws community health center professionals and leaders together for education and networking opportunities. Health center staff from executives to administrators, and from clinicians to board members from all over the Dakotas assembled to learn from experts and each other.

This year’s gathering featured Dr. Rishi Manchanda and his groundbreaking Upstreamist approach to primary care, exploring Clinically Integrated Network development, and bold and innovative strategies for tackling workforce engagement and development. In addition, the conference included essential networking opportunities with an evening social and peer-to-peer roundtable discussions.

Billing & Coding Training Series
Jun 28, Jul 26, Aug 23, Sep 18, Oct 17, 2018 & Feb 28, Mar 22, Apr 5, May 3 2019
Webinar

Denial Management - May 3
The Billing and Coding series continues on Friday, May 3 as presenter Shellie Sulzberger addresses denial management. In this webinar, participants will learn the best approach to resolving claim denials, how to define complex versus common denials, and discuss contractual and non-contractual adjustments. Ms. Sulzberger will also share best practices for keeping aged accounts receivable within an acceptable date range.

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PCMH Webinar Series
January 9, February 13, March 13, March 25, May 1 & June 12
Webinar

Empanelment and Risk Stratification - May 1
As practices move beyond traditional fee for service productivity standards, clinical risk stratification will be critical to measure quality and financial performance. When organizations begin clinical risk stratification, it will have an immediate impact on provider panels, access and care team productivity. During this webinar, participants will learn:

  • How clinical risk stratification can impact your panel sizes, scheduling availability and external care coordination processes.
  • Strategies to risk stratify your patient population (HIT and manual).

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APRIL

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Exploring the Fundamentals of Traditional vs Non-traditional Marketing - April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.

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Data Management Webinar Series
February 20, March 29 & April 16
Webinar

SD Dashboard - April 16
During this webinar, Callie Schleusner will showcase the capabilities of the South Dakota Dashboard website. The South Dakota Dashboard is a nonprofit consulting company dedicated to supporting data-driven decision making in this state. This locally operated data aggregator has free interactive digital data visualizations and resources that can provide context to health issues in South Dakota. Attendees will also become familiar with Tableau Public, the software in which the South Dakota Dashboard data visualizations were built. 

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Billing & Coding Training Series
June 28, July 26, August 23, September 18, October 17, 2018 & Feb 28, Mar 22, Apr 5, 2019
Webinar

Coding and Documentation Recommendations for Primary Care - April 5
Providers play an important role in maximizing reimbursement and revenue for health centers.  In this webinar, participants will learn the importance of documenting to the highest level of specificity and  including the most appropriate diagnosis. By ensuring this is done consistently, an organization will see fewer denials and will be assured that patient generated revenue is at its maximum. This session will focus on coding and documenting for primary care services.

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Clinically Integrated Network Exploration Webinar Series

February 5, March 5 & April 2
Webinar

Governance and Equity - April 2
In the final webinar in this series, Starling Advisors will explore how health centers can collectively lead and manage a Clinically Integrated Network and how the financial benefits can be shared across the participating health centers. Participants will understand how health centers will participate in, and benefit from, CIN activities.

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MARCH

Data Management Webinar Series
February 20, March 29 & April 16
Webinar

ND Compass - March 29
Everyone needs data to make informed decisions, and for grant writing, program planning, needs assessments, and community planning and development. Data adds credibility; it allows comparisons; and it adds value to what you are already doing. This webinar will provide you with an introduction to North Dakota Compass, an easy to use, credible, and up-to-date data and information resource. You will leave the webinar confident in your ability to find accessible, approachable, and actionable data!

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Click here for ND Compass Tutorials

 

Strategies for Effect Pain Management Webinar Series
March 26, May 30, July 22
Webinar

Effective Pain Management: An Overview - March 26
This webinar will review the physical and psychological contributors to chronic pain. Participants will learn about the theories of pain and pain control, discuss treatment options for the management of chronic pain, and review the bidirectional relationship between chronic pain and other comorbid psychological conditions.

Learning Objectives:

  • Enhance awareness of the physical and psychological aspects of chronic pain
  • Increase awareness of the differences between acute and chronic pain
  • Increase familiarity with treatment options for chronic pain
  • Differentiate chronic and acute pain management treatment protocols
  • Enhance understanding of the reciprocity between depression/anxiety and chronic pain.

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PCMH Webinar Series
January 9, February 13, March 13, March 25, May 1 & June 12
Webinar

Access Part II - March 25
In this second of two webinars focused on access, we will discuss how the concept of access relates to other concepts within the PCMH framework. We will cover how to measure external access and strategies for enhancing coordinated care. Participants will learn:

  • Options for alternative access to your organization, including patient portals, telehealth and e-visits.
  • How and why to measure access to providers and services outside of your practice.
  • How to modify your care coordination processes to promote appropriate and relevant access for your patients.

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Billing & Coding Training Series
June 28, July 26, August 23, September 18, October 17, 2018 & Feb 28, Mar 22, 2019
Webinar

Team Based Approach to Value Based Health Care - March 22
This session will discuss the benefits of a team-based approach to value-based health care. Value-based health care ties payments for care delivery to the quality of care provided and rewards providers for both efficiency and effectiveness. Value-based care aims to reduce healthcare costs by providing better care for individuals and improving population health management strategies. Team structures, when effectively implemented, may lead to positive impacts among patients, team members, and organizations as a whole.

Objectives:

  • Classify current job duties for both fee-for-service and value-based care delivery models
  • Analyze current fee-for-service processes for modifications that enhance value-based concepts
  • Distinguish team strategies for successful processes for delivery of care

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PCMH Webinar Series
January 9, February 13, March 13, April 10, May 1 & June 12
Webinar

Quality Improvement - March 13
The role that the concept of access plays in building a quality-driven organization is often underestimated. In this first of two webinars focused on access, participants will be exposed to the key drivers of patient-centered access and how to measure access internally. Participants will learn:

  • The five critical components for creating patient-centered access systems.
  • The essential metrics for measuring internal and external access, including scheduling, productivity, availability, continuity and empanelment.
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Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Diving Deep into Digital Marketing Channels - March 12
Building on techniques discussed in the February webinar, this session will take a deep dive into the fundamentals and opportunities of digital media and how these platforms can be utilized to effectively promote your health center. We will discuss the various digital marketing channels, when and how to strategically incorporate those channels into your marketing efforts, and the most effective type of messaging and content to complement each platform. 

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 Clinically Integrated Network Exploration Webinar Series
February 5, March 5 & April 2
Webinar

Legal and Operational Requirements of Clinically Integrated Networks - March 5
In this session, Starling Advisors will teach participants how to maximize and leverage their network and improve population health while staying compliant with legal and regulatory requirements. This session will answer the question, what does it take from a legal and operational perspective to form a CIN?

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FEBRUARY

Billing & Coding Training Series
June 28, July 26, August 23, September 18, October 17, 2018 & Feb 28, 2019
Webinar

Compliance Effectiveness to Drive Operational Excellence - February 28
This session will outline how to accurately assess risk inside a health center. The majority of risk to a health center is inside the business, and most compliance risk is operational by nature. We will focus on identifying risks associated with documentation, coding, billing, privacy, security and other operational risk areas. Key issues to be covered include:

  • How to identify high risk areas and perform a risk assessment
  • Outline model compliance guidance to utilize
  • The compliance officer and committee roles
  • Provide examples of specific risks
  • Provide examples of penalties and settlements for compliance failures
  • Provide compliance resource links

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Data Management Webinar Series
February 20, March 29 & April 16
Webinar

UDS Mapper - February 20
The UDS Mapper is designed to help inform users about the current geographic extent of the U.S. federal (Section 330) Health Center Program (HCP) awardees and look-alikes.The trainer walked participants through a live demonstration of the website,summarized recent changes, and demonstrated how to create a service area map.The presenter highlighted a new tool in UDS Mapper for mapping areas of priority forMedication Assisted Treatment (MAT). 

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PCMH Webinar Series
January 9, February 13, March 13, April 10, May 1 & June 12
Webinar

 Quality Improvement - February 13

 Over the past year, we have discussed process improvement methodologies and critical quality improvement metrics. During this webinar, we will focus on how to use your HRSA Compliant QI plan to drive your PCMH efforts. Participants will learn: 

  • How to use your current HRSA and FTCA Compliant infrastructure to facilitate your PCMH recognition process.
  • Strategies to spread a culture of quality beyond the QI committee.
  • The key PCMH processes and metrics that should be embedded in your  QI program.

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 Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Strengthening Your Health Center Brand - February 12

 This session will feature strategies and best practices for strengthening and managing your health center brand. We’ll cover steps to establishing a brand, nurturing that brand and responding to challenges that can impact the branding process. We’ll also explore traditional and non-traditional marketing channels and how each can be employed to successfully brand and promote your health center.

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Clinically Integrated Network Exploration Webinar Series
February 5, March 5 & April 2
Webinar

Kickoff to Clinical Integration Exploration - February 5

In this session, Starling Advisors will provide an overview of the clinical integration exploration process, including project goals and objectives, timeline, deliverables and participation expectations. Starling will describe the data gathering and analysis process, vet assumptions regarding key data points, describe the final deliverables and address any member questions. This session is meant to be discussion based and member input is encouraged. Input at this initial stage is key to a successful process.

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JANUARY

 Addiction Medicine Training
January 10-11, 2019
Clubhouse Hotel & Suites • Sioux Falls, SD

 The Addiction Medicine Training was designed to expand your health center’s delivery of addiction medicine services. Day 1 of the training featured a deep dive session focused on implementing office-based opioid treatment programs, including waiver qualifying requirements for providers and existing staff. The training provided the required eight hours needed for physicians, physician assistants and nurse practitioners to obtain the waiver to prescribe buprenorphine for office-based treatment of opioid use disorders. Day 2 covered the integration of addiction medicine into primary care and behavioral health services, including medication management, psychosocial supports and telehealth. The opioid treatment and waiver training on Day 1 was presented by the American Society of Addiction Medicine. The integrated addiction services training on Day 2 was presented by Cherokee Health Systems. Dr. Suzanne Bailey, who presented at CHAD’s Fall Quality Conference in September 2018, along with her colleague, Dr. Mark McGrail.

 PCMH Webinar Series
January 9, February 13, March 13, April 10, May 1 & June 12
Webinar

Staff Engagement - January 9
Transformation of any sort, whether PCMH related or not, is contingent upon having engaged staff. During this session, we will focus on strategies to engage staff of all levels, including the board of directors, to contribute to a successful and sustainable impact on the Quadruple Aim. Participants will learn:

  • How to use data to communicate information to all levels of staff  and governance. 
  •  How to create and utilize employee engagement surveys and plans. 
  • Day-to-day strategies to disseminate information, create a culture of acceptance and innovation, and create a team-based environment.

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NOVEMBER

HITEQ Webinar Series
October 15, October 29 & November 5
Webinar

Incorporating Emerging Technologies to Support Data Analysis Innovation and Impact - Nov 5
This webinar will identify emerging technologies and tools, including Excel and others, for data validation and dashboards, all while protecting the security of the data. The content will build on topics covered during prior webinars by providing technology resources to support the development and implementation of an effective and actionable data strategy.

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OCTOBER

HITEQ Webinar Series
October 15, October 29 & November 5
Webinar

Implementing Effective Processes to Enhance Data Analytics and Optimize Care - October 29
This webinar will provide examples of data-driven risk stratification, which can be used to optimize care across the identified risk categories (not only those identified as highest risk). Ideas will be discussed as to when and how to implement or use the risk stratification process, and methods outlined for determining its effectiveness and return on investment.

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 Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar

Coding and Documentation for Behavioral Health Services - October 17
As the need for behavioral health services becomes more widely recognized and funding to integrate behavioral health into primary care has become available, health centers are seeing an increasing number of patient visits for such services. Documenting and coding for behavioral health visits and services can be very complex. This webinar will cover documentation and coding requirements for initial diagnostic evaluation, psychotherapy, interactive complexity, crisis treatment plans, ICD-10 coding, and other documentation requirements.

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 Health Information Technology Webinar Series
October 15, October 29, & November 5, 2018
Webinar

Building Data Strategies and Teams to Maximize Care Delivery and Outcomes
This webinar will provide the tools to build and implement an effective data strategy and ensure staff have the necessary skills and capacity to successfully execute the strategy for the organization. Tailoring job duties, as well as appropriate levels of effort for involved staff, will be discussed, along with ways to build accountability into this essential work.

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Innovative Marketing Strategies

October 10, 2018
Clubhouse Hotel & Suites
Fargo ND

The innovative marketing workshop was designed to explore the fundamentals and strategies for branding and promoting your health center, recruiting and retaining workforce, and growing and engaging your patient base. We discussed ways to create and execute winning marketing strategies, build and promote effective enabling services, and position your health center for successful workforce recruitment. The challenges and opportunities facing this year’s open enrollment period was discussed. 

 

SEPTEMBER

CHAD Fall Quality Conference
September 25-27, 2018
Best Western Ramkota
Bismarck, ND

CHAD Fall Quality Conference was a two-part training focused on the delivery of integrated health care with deep dive sessions aimed at developing and optimizing interdisciplinary teams to support and enhance care coordination and integrating behavioral health into primary care to expand services and improve health outcomes.

Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar

Coding and Documentation for Preventive Services - September 18 
Preventive services are a core component of primary health care, and therefore, a significant percentage of patient visits to health centers are for preventive care. Coding for such visits may not be as complex as problem-oriented office visits, but there are important factors to be aware of when documenting and coding for these services. This webinar will cover coding best practices for preventive services such as:
• Annual wellness visits
• Initial preventive physical exams for patients new to Medicare
• Women’s wellness exams, including breast, pelvic and Pap smear
• Smoking cessation
• Vaccinations
• Adult and pediatric preventive services

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AUGUST

Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar

Coding and Documentation for Evaluation and Management Services - August 23 
Providers play an important role in maximizing reimbursement and revenue for health centers. This webinar is specifically designed for providers to address billing and coding guidelines and documentation from a provider focus. Topic areas will include:
• Importance of medical documentation
• Medical necessity and general principles of documentation
• Evaluation and management codes
• Three key components of evaluation and management services
• Counseling and coordination of care
• New versus established patients/clients

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JULY

Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar

Coding for Minor Procedures and Defining the Global Surgical Package - July 26 
Understanding the global period for coding minor procedures can be tricky for providers and coders alike. During this webinar, participants will learn how to discern the difference between a major and minor procedure, as well as what codes to report for services provided in the global surgical package. Additionally, the webinar will cover guidelines for determining whether or not the global period applies, and if so, when the period begins and ends. The webinar will also include a discussion about how to code visits and procedures that are unrelated to the original global package to ensure all services are being appropriately reimbursed.

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Integrating Behavioral Health Primary Care Webinar Series
May 30, June 27, July 25 & September 12, 2018
Webinar

Financing the Integrated Care Model - July 25  
This webinar presents an integrated care financial model that emphasizes multiple funding streams designed to cover the integrated services plus the infrastructure needed to support the model. The financial model is presented in an easy to understand balance of costs and revenues. In particular, value-based contracting built on a fee-for-service platform with quality bonuses and cost sharing will be discussed. 

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JUNE

Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar

Documentation for Compliance, Revenue Capture and Quality - June 26 
The implementation of electronic health records (EHR) has created new challenges in terms of documentation risk and compliance. In the paper world, if it wasn't documented, it wasn’t done. In the electronic world, if it's documented, we question whether it was really done. This session will focus on the importance of documentation from the compliance, revenue capture and quality perspectives. It will also discuss the most common documentation best practices and errors in the EHR world.

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Integrating Behavioral Health Primary Care Webinar Series
May 30, June 27, July 25 & September 12, 2018
Webinar

Integrated Care Operations - June 27  
This webinar presents the “nuts and bolts” of operating an integrated care practice. Starting with planning and staffing the model, it discusses facilities, challenges, scheduling, electronic health record templates, staffing ratios, integrated consent forms, and other practice transformation topics.

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MAY

Integrating Behavioral Health Primary Care Webinar Series
May 30, June 27, July 25 & September 12, 2018
Webinar

Introduction to the Integrated Care Clinical Model - May 30
Integrating behavioral health services into primary care settings within community health centers is integral to fostering healthy communities and improving health outcomes. Join us as we examine integrated care models, practice transformation, financing for integrated services, and strategies for integrating care with limited resources. This four-part webinar series is designed to walk you through the fundamentalsof integrating behavioral health services into your primary care model and to help lay the groundwork for a successful integration. The webinars will culminate with an in-person training at CHAD’s Fall Quality Conference (more information coming soon) aimed to take a deeper dive into behavioral health integration and topics covered throughout the webinar series.

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340B Beyond the Basics
May 2-3, 2018
DoubleTree Hotel
West Fargo, ND

Matt Atkins and Jeff Askey with Draffin and Tucker, LLP presented an educational 340B Beyond the Basics workshop May 2-3 in West Fargo, ND, following the CHAD Members Conference. The presentation began with an overview of the 340B program and an introduction to terminology and basic compliance requirements. The remainder of Day 1 was spent diving into topics such as inventory tracking methods, split-billing software, and contract pharmacy relationships.

Day 2 focused on HRSA and self-audits, sharing best practices, and tools and resources available to CHCs. Common HRSA audit findings and compliance issues were also covered. A peer-to-peer roundtable wrapped up the training, allowing participants to discuss challenges and gain peer perspectives on practical solutions.

 

2018 CHAD Members Conference
May 1-2, 2018
DoubleTree Hotel
West Fargo, ND

The theme for this year’s CHAD Members Conference related to population health management and improving health outcomes in primary care through partnerships with public health, consideration of the impact of social determinants of health, integration of care models, and improved team-based leadership at the health center level.

The conference also covered such topics as trauma impacts on health outcomes, health center advocacy, behavioral health, and effective team leadership. Peer-to-peer learning opportunities were held for the operations, finance and clinical quality network teams, as well as panel discussions by CHC members and state officials discussing best practices in population health management and behavioral health integration.

APRIL

Let’s Crack the Code FQHC Billing and Coding Training
April 17-18, 2018
Hilton Garden Inn
Sioux Falls, SD

CHAD and the Health Center Association of Nebraska hosted a two-day training to take a deep dive into FQHC billing and coding fundamentals, practices and documentation. Shellie Sulzberger, LPN, CPC, ICDCT-CM, and co-founder of Coding and Compliance Initiative, Inc., presented the training and covered such topics as payer guidelines, appropriate documentation and coding best practices.

Attendees had an opportunity to network with peers and share best practices and challenges. The training concluded with a Learning Lab in which the presenter evaluated provider documentation and corresponding billing examples submitted by health center staff.

JUNE - 2017

340B from A to Z
May 22, 2017

This training covered 340B Fundamentals, including the final ruling from HRSA, which became effective May 22, 2017. Presented by: Sue Veer, Carolina Health Centers

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MARCH - 2017

ECQIP Members with IHI meeting
March 10, 2017

Click here for slide deck (this is password protected)